Privacy Statement

This data protection declaration explains to you the type, scope and purpose of the processing of personal data (subsequently referred to as "data") within our online offer and the associated websites, functions and contents as well as external online presences, e.g. our social media profile (subsequently jointly referred to as "online offer"). With regard to the terms used, such as "personal data" or their "processing", we refer to the definitions in Art. 4 of the Basic Data Protection Ordinance (DSGVO).

Responsible person:
CONTAG AG
Päwesiner Weg 30
13581 Berlin, Germany
HRB 144862 B, Charlottenburg Local Court
Managing Director: Andreas Contag
Phone number: 030 351 788 -225
E-mail: guido.strehl@contag.de

Data Protection Officer:
Guido Strehl
Päwesiner Weg 30
13581 Berlin, Germany
Phone Number: 030 351 788-225
E-mail: guido.strehl@contag.de

Types of data processed:
☒ Inventory data (e.g., names, addresses).
☒ Contact details (e.g., e-mail, phone numbers).
☒ Content data (e.g., text input, photographs, videos).
☒ Contract data (e.g., subject matter of the contract, duration, customer category).
☐ Payment data (e.g., bank details, payment history).
☒ Usage data (e.g., visited websites, interest in content, access times).
☒ Meta/communication data (e.g., device information, IP addresses).

Processing of special categories of data (Art. 9 para. 1 DSGVO):
No special categories of data are processed.

Categories of data subjects:
☒ Customers / prospective customers / suppliers.
☒ Visitors and users of the online offer.
In the following, we will also summarise the persons concerned as "users".
Purpose of the processing:
☒ Provision of the online offer, its contents and functions.
☒ Provision of contractual services, service and customer care.
☒ Response to contact requests and communication with users.
☒ Marketing, advertising and market research.
☒ Security Measures.

Booth: 25.05.2018


1. Authoritative legal bases
In accordance with Art. 13 DSGVO, we inform you of the legal basis of our data processing. If the legal basis is not mentioned in the data protection declaration, the following applies: The legal basis for obtaining consents is Art. 6 para. 1 lit. a and Art. 7 DSGVO, the legal basis for processing for the performance of our services and performance of contractual measures as well as for answering inquiries is Art. 6 para. 1 lit. b DSGVO, the legal basis for processing to fulfil our legal obligations is Art. 6 para. 1 lit. c DSGVO, and the legal basis for processing to protect our legitimate interests is Art. 6 para. 1 lit. f DSGVO. In the event that the vital interests of the data subject or another natural person require the processing of personal data, Article 6(1)(d) DSGVO serves as the legal basis.

2. Changes and Updates to the Privacy Policy
We ask you to inform yourself regularly about the contents of our data protection declaration. We will adapt the data protection declaration as soon as changes in the data processing carried out by us make this necessary. We will inform you as soon as the changes require your cooperation (e.g. consent) or other individual notification.

3. Security measures
3.1 We take appropriate technical and organisational measures to ensure a level of protection appropriate to the risk in accordance with Article 32 of the DSGVO, taking into account the scope of, implementation costs and the nature, circumstances and purposes of processing as well as the different probability of occurrence and severity of the risk to the rights and freedoms of natural persons; the measures include in particular ensuring the confidentiality, integrity and availability of data by controlling physical access to the data, as well as the access, input, transmission, security of availability and their separation. Furthermore, we have established procedures that guarantee the exercise of data subject rights, deletion of data and reaction to data risks. Furthermore, we already consider the protection of personal data during the development or selection of hardware, software and procedures, in accordance with the principle of data protection through technology design and data protection-friendly default settings (Art. 25 DSGVO).
3.2 The security measures include in particular the encrypted transmission of data between your browser and our server.
4. Cooperation with contract processors and third parties
4.1 Provided we disclose data to other persons and companies (contract processors or third parties) within the scope of our processing, transmit it to them or otherwise grant them access to the data, this shall only take place on the basis of a legal permission (e.g. if a transmission of the data to third parties, such as to payment service providers, is required for contract fulfilment pursuant to Art. 6 para. 1 lit. b DSGVO), if you have consented, if a legal obligation provides for this or on the basis of our legitimate interests (e.g. when using agents, web hosts, etc.).
4.2 If we commission third parties with the processing of data on the basis of a so-called "order processing contract", this is done on the basis of Art. 28 DSGVO.

5. Transfers to international third parties
If we process data in a third country (i.e. outside the European Union (EU) or the European Economic Area (EEA)) or if this occurs in the context of the use of third-party services or disclosure or transfer of data to third parties, this only takes place if it occurs for the fulfilment of our (pre)contractual obligations, on the basis of your consent, on the basis of a legal obligation or on the basis of our legitimate interests. Subject to legal or contractual permissions, we process or leave the data in a third country only if the special conditions of Art. 44 ff. Process DSGVO require it. This means, for example, processing is carried out on the basis of special guarantees, such as the officially recognised determination of a data protection level corresponding to the EU (e.g. for the USA by the "Privacy Shield") or compliance with officially recognised special contractual obligations (so-called "standard contractual clauses").

6. Rights of the data subjects
6.1 You have the right to request confirmation as to whether the data concerned is being processed and to request information about this data as well as further information and a copy of the data in accordance with Art. 15 DSGVO.
6.2 You have in accordance with article 16 of the DSBER, the right to request the completion of data concerning you or the correction of inaccurate data concerning you.
6.3 In accordance with Art. 17 DSGVO, you have the right to demand, that relevant data be deleted immediately or, alternatively, to demand a restriction on the processing of the data in accordance with Art. 18 DSGVO.
6.4 You have the right to request that the data concerning you that you have provided to us be received in accordance with Art. 20 DSGVO and to request its transmission to other persons responsible.
6.5 In accordance with Art. 77 DSGVO, you also have the right to file a complaint with the appropriate supervisory authority.

7 Right of revocation
You have the right to revoke consents granted accordingt to Art. 7 para. 3 DSGVO with effect in the future.

8 Right of objection
You can object to the future processing of the data concerning you in accordance with Art. 21 DSGVO at any time. The objection may be lodged in particular against processing for direct marketing purposes.

9 Cookies and right of objection in direct advertising
We use temporary and permanent cookies, i.e. small files that are stored on the user's devices (explanation of the term and function, see last section of this data protection declaration). In part, cookies serve security purposes or are required for the operation of our online offer (e.g., for the presentation of the website) or to save the user's decision when confirming the cookie banner. In addition, we or our technology partners use cookies to measure reach and for marketing purposes, about which the users will be informed in the course of the data protection declaration.
A general objection to the use of cookies used for online marketing purposes can be declared for many of the services, especially in the case of tracking, via the US site http://www.aboutads.info/choices/ or the EU site http://www.youronlinechoices.com/. Furthermore, the storage of cookies can be achieved by deactivating them in the browser settings. Please note that in this case not all functions of this online offer can be used.

10 Deletion of data
10.1 The data processed by us will be deleted or their processing restricted in accordance with Articles 17 and 18 DSGVO. Unless expressly stated in this data protection declaration, the data stored by us will be deleted as soon as it is no longer required for its intended purpose and the deletion does not conflict with any statutory storage obligations. If the data are not deleted because they are necessary for other and legally permissible purposes, their processing is restricted. This means that the data is blocked and not processed for other purposes. This applies, for example, to data that must be retained for commercial or tax reasons.
10.2 Germany: In accordance with statutory requirements, storage shall be effected in particular for 6 years in accordance with 257 (1) HGB (trading books, inventories, opening balance sheets, annual financial statements, commercial letters, accounting documents, etc.) and for 10 years in accordance with 147 (1) AO (books, records, management reports, accounting documents, commercial and business letters, documents relevant to taxation, etc.).

11. Provision of contractual services
11.1 We process inventory data (e.g., names and addresses as well as contact data of users), contract data (e.g., services used, names of contact persons, payment information) for the purpose of fulfilling our contractual obligations and services pursuant to Art. 6 (1) lit b. DSGVO. The entries marked as obligatory in online forms are required for the conclusion of the contract.
11.2 Users may optionally create a user account, in particular to view their orders. During the registration process, the required information will be communicated to the users. The user accounts are not public and cannot be indexed by search engines. If users have terminated their user account, their data will be deleted with regard to the user account, subject to its storage is necessary for commercial or tax reasons according to Art. 6 Para. 1 lit. c DSGVO. It is up to the users to save their data before the end of the contract if they have given notice of termination. We are entitled to irretrievably delete all user data stored during the term of the contract.
11.3 In the course of registration and new registrations as well as use of our online services, we store the IP address and the time of the respective user action. The data is stored on the basis of our legitimate interests as well as the user's protection against misuse and other unauthorized use. A passing on of this data to third parties does not take place in principle, unless it is necessary to pursue our claims or there is a legal obligation in accordance with Art. 6 para. 1 lit. c DSGVO.
11.4 The deletion takes place after the expiry of statutory warranty and comparable obligations, the necessity of data storage is reviewed every three years; in the case of statutory archiving obligations the deletion takes place after their expiry (end of commercial law (6 years) and tax law (10 years) duty of storage); details in the customer account remain up to its deletion.

12 Establishment of contact
12.1 When contacting us (via contact form or e-mail), the user's details will be processed for processing the contact request and its handling in accordance with Art. 6 para. 1 lit. b) DSGVO.
12.2 User information may be stored in our Customer Relationship Management System ("CRM System") or comparable request system.

13 Comments and Contributions
13.1 If users leave comments or other contributions, their IP addresses will be used on the basis of our legitimate interests within the meaning of Art. 6 para. 1 letter f. DSGVO for 7 days.
13.2 This is for our safety, if someone leaves illegal contents in comments and contributions (insults, forbidden political propaganda, etc.). In this case we can be prosecuted ourselves for the comment or contribution and are therefore interested in the identity of the author.

14. Collection of access data and log files
14.1 On the basis of our legitimate interests within the meaning of Art. 6 para. 1 lit. f. DSGVO data on each access to the server on which this service is located (so-called server log files). Access data includes the name of the accessed website, file, date and time of access, transferred data volume, notification of successful access, browser type and version, the user's operating system, referrer URL (the previously visited page), IP address and the requesting provider.
14.2 Log file information is stored for a maximum of seven days for security reasons (e.g. to investigate misuse or fraud) and then deleted. Data whose further storage is required for evidentiary purposes are excluded from deletion until the respective incident has been finally clarified.

15 Cookies & range measurement
15.1 Cookies are information that is transferred from our web server or third party web servers to the user's web browser and stored there for later retrieval. Cookies can be small files or other types of information storage.
15.2 We use "session cookies" that are only stored on our website for the duration of your current visit (e.g. to enable the storage of your login status or the shopping basket function and thus the use of our online offer at all). A randomly generated unique identification number, a so-called session ID, is stored in a session cookie. A cookie also contains information about its origin and the storage period. These cookies cannot store any other data. Session cookies are deleted when you have finished using our online offer and log out or close your browser, for example.
15.3 Users will be informed about the use of cookies in the context of pseudonymous range measurement within the scope of this data protection declaration.
15.4 If users do not want cookies to be stored on their computer, they are asked to deactivate the corresponding option in the system settings of their browser. Stored cookies can be deleted in the system settings of the browser. The exclusion of cookies can lead to functional restrictions of this online offer.
15.5 You may opt-out of the use of cookies for range measurement and promotional purposes via the deactivation page of the Network Advertising Initiative (http://optout.networkadvertising.org/) and additionally the US website (http://www.aboutads.info/choices) or the European website (http://www.youronlinechoices.com/uk/your-ad-choices/).

16. Newsletter
16.1 With the following information we inform you about the contents of our newsletter as well as the registration, dispatch and statistical evaluation procedure and your rights of objection. By subscribing to our newsletter you agree to the receipt and the described procedures.
16.2 Content of the Newsletter: We send newsletters, e-mails and other electronic notifications containing promotional information (subsequently "newsletters") only with the consent of the recipients or a legal permission. If the contents of a newsletter are specifically described within the scope of a registration, they are decisive for the consent of the users. In addition, our newsletters contain information about our products, offers, promotions and our company.
16.3 Double opt-in and logging: Subscription to our newsletter takes place in a so-called double opt-in procedure. This means that after registration you will receive an e-mail asking you to confirm your registration. This confirmation is necessary so that no one can log in with other e-mail addresses. Subscriptions to the newsletter are logged in order to be able to prove the registration process in accordance with legal requirements. This includes the storage of the login and confirmation time, as well as the IP address. The changes to your data stored with the shipping service provider are also logged.
16.4 Shipping service provider: The newsletter is sent by tronet GmbH, Klevstraße 4, 53840 Troisdorf, hereinafter referred to as "shipping service provider".
16.5 Furthermore, the shipping service provider may use this data in pseudonymous form, i.e. without allocation to a user, to optimise or improve its own services, e.g. for technical optimisation of the dispatch and presentation of the newsletter or for statistical purposes in order to determine from which countries the recipients come. However, the shipping service does not use the data of our newsletter recipients to write them down or pass them on to third parties.
16.6.6 Login data: To subscribe to the newsletter, simply enter your e-mail address. Furthermore, we ask you to provide a salutation and a name for personal address in the newsletter.
16.7 Performance measurement - The newsletters contain a so-called "web-beacon", i.e. a pixel-sized file that is retrieved from the mail-order company's server when the newsletter is opened. Within the scope of this retrieval, technical information, such as information about the browser and your system, as well as your IP address and time of retrieval are initially collected. This information is used to technically improve the services based on the technical data or the target groups and their reading behaviour based on their retrieval locations (which can be determined using the IP address) or access times. The statistical surveys also include determining whether the newsletters are opened, when they are opened and which links are clicked. For technical reasons, this information can be assigned to the individual newsletter recipients. However, it is not our intention, nor that of the shipping service provider, to observe individual users. The evaluations serve us much more to recognize the reading habits of our users and to adapt our contents to them or to send different contents according to the interests of our users.
16.8 Germany: The dispatch of the newsletter and the performance measurement are based on the recipient's consent pursuant to Art. 6 para. 1 lit. a, Art. 7 DSGVO in conjunction with 7 para. 2 no. 3 UWG or on the basis of the legal permission pursuant to 7 para. 3 UWG.
16.9 Austria: The dispatch of the newsletter and the performance measurement are based on the recipient's consent pursuant to Art. 6 para. 1 lit. a, Art. 7 DSGVO in conjunction with 107 para. 2 TKG or on the basis of the legal permission pursuant to 107 para. 2 and 3 TKG.
16.10 The registration procedure is recorded on the basis of our legitimate interests pursuant to Art. 6 para. 1 letter f DSGVO and serves as proof of consent to receipt of the newsletter.
16.11 Cancellation/Revocation - You may cancel the receipt of our newsletter at any time, i.e. revoke your consent. You will find a link to cancel the newsletter at the end of each newsletter. If users have only subscribed to the newsletter and cancelled their subscription, their personal data will be deleted.